Team Huddle Guide — Using “What Would You Do?” Scenarios

This guide helps you run a short, practical team huddle using the “What Would You Do?” scenarios at prideincare.org/resources/what-would-you-do. You do not need to be an expert. You just need to create a space where staff can think out loud without fear of being judged.

Why practice scenarios work

Most inclusion training fails because it is a lecture, not a rehearsal. Scenarios let staff practise the actual moments that trip them up — the comment in the dining room, the wrong pronoun at handover, the family pressure — before they happen for real. Ten minutes of practice a week builds more confidence than a single half-day session.

Ground rules (read these out loud first)

• There are no perfect answers here. We are practising, not performing.
• No question is a dumb question. If you are wondering it, someone else is too.
• We are all trying our best. Good intentions count, and so does their impact.
• What we share in this huddle stays in this huddle — except the actions we agree to take.
• We speak about residents with respect, even when they are not here.

The 10-minute format

1. Pick one scenario (2 minutes): Choose from the “What Would You Do?” page, or hit the “Random scenario” button. Read the scenario and the challenge out loud.

2. Think and write (2 minutes): Give everyone two minutes to jot down what they would do or say. Silence is okay — it means people are thinking.

3. Share in pairs (3 minutes): Turn to the person beside you and compare. What was similar? What was different? No wrong answers.

4. Reveal and discuss (3 minutes): Look at the possible approaches together. Ask: which one feels doable for us? What would get in the way? Pick one action to try this shift.

Facilitation tips

• If someone gives a less helpful answer, stay curious: “What might happen if we did that?” Let the impact speak, not your judgment.
• If the room goes quiet, share your own first instinct — even if it is imperfect. Vulnerability invites others in.
• Name the intersectional details out loud. “This resident is Black and trans — both matter here.” Do not let them stay invisible.
• End with one concrete action. “This shift, we will all check the handover sheet for correct names.” Practice without action fades.
• Rotate who picks the scenario each week so it is not always the same person leading.

If a real incident comes up

Sometimes a scenario will remind someone of something happening right now. If that happens, pause the practice. Acknowledge it. Offer the Facing an Incident page (prideincare.org/facing-an-incident) for step-by-step guidance and a fillable report. Follow up privately after the huddle.

Make it a habit

Run one scenario a week. Ten minutes. That is it. Over a few months, your team will have rehearsed the moments that used to freeze them — and residents will feel the difference.

Want help facilitating? Book a free, confidential 20-minute call at prideincare.org/contact or email hello@prideincare.org. We can run the first huddle with you.